moved up to altamonte. found a walking trail. Subbed today: other lady was a makeup artist, and the sub teacher wanted to be an actress. But we are subbing, because we need money. I am a harpist. i am a mediator. I need to stop being angry.
Practical Skills For Dealing With High Conflict People
This is an informative, interactive, skill building seminar which will help you identify and manage High Conflict People. High Conflict People (HCPs) have a pattern of high-conflict behaviors that increase conflict rather than reduce or resolve it. In other words, the issue that seems in conflict at the time is not what is increasing the conflict. The “issue” is not the issue. With HCPs, the high conflict pattern of behavior is the issue, including: all or nothing thinking, unmanaged emotions, extreme behavior, and blaming others. However, judges, mediators, lawyers and other professionals can learn skills which help HCPs calm down, communicate respectfully, make proposals, respond to proposals, and make and accept their own agreements. Working effectively with HCPs involves a paradigm shift: from professionals directing, evaluating and making decisions for high-conflict clients, to engaging these clients in helping themselves participate to their maximum potential in making decisions and implementing them. Although it is very challenging to work with HCPs, there are skills (often counterintuitive) which can be learned that help professionals both resolve conflict for their clients and protect themselves. Learn the three most important skills for dealing with HCPs. Understanding the personalities (Part 1) helps us understand why the skills (Part 2) are effective.
- Shawn D. Skillin, Esq.
When your marketplace shifts
It might happen to you.
Many markets have a base (people seeking a solution), a middle (people seeking some originality, something new, something a little better) and a top (educated and passionate consumers willing to go extra miles to get something special).
Here’s what happens (imagine travel agents, for example, or the farmers’ markets in France):
A. a disruption happens to the marketplace, instantly sucking the base out of the market. When was the last time you called a travel agent? Or, in the case of France, the hypermarche destroyed the need to wait for the weekly market to get some eggs and some carrots.
B. without a base, merchants have to struggle to attract enough business to stick around and to invest in getting better. Many of these merchants either don’t have the skills, the resources or the good taste to build a business without the base. They slowly, and painfully, disappear.
C. A few flee to the top. These are the folks with great heirloom tomatoes for sale, or the ones who specialize in high-end cruises or adventure travel. But it’s tough going, because without the base and the middle, every sale is on a knife’s edge, every customer realizes how much power she has.
The marketplace disruption puts huge pressure on any merchant who merely created a commodity. This means vineyards, graphic designers, photographers, etc.
When you see it coming, there are only two choices:
Run like hell to a new market, or,
Move up, faster and more boldly than anyone thinks is rational.