there are some people who think that they are superior to others, but really aren’t but aren’t willing to listen. then, there are some who do? which one am I?
the ability to understand and share the feelings of another.
Calming Upset People with E.A.R.
A perfect complement to giving and understanding BIFF responses. This 60-minute video explains how to give an E.A.R. Statement – communicating Empathy, Attention and Respect – when dealing in-person with an angry, blaming or agitated person. The brain science behind the method is explained, as well as ways to deliver an E.A.R. Statement, issues to avoid and nonverbal behavior you can use. This video includes practice scenarios with an angry client in a divorce and in the workplace, with examples of E.A.R. Statements. (PowerPoint Handout available to purchasers upon request to firstname.lastname@example.org.) See Online Access Instructions for Videos
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Some nice light on Taylor Peak rising above the Sharkstooth and Loch Vale last week in Rocky Mountain NP.